FAQ
Got any questions? Read our most frequently asked questions. If you can't find an answer here, please contact us.
CONTACT USIs This the Best Place to Stay?
The Crocodile Hunter Lodge is the best place to stay when visiting Australia Zoo. It is the only accommodation option that includes unlimited Australia Zoo entry, a complimentary shuttle to and from the Zoo, and an exclusive Sneak Peek at the Australia Zoo Wildlife Hospital, making it the most complete and immersive way to experience Australia Zoo.
Located in Beerwah just 0.4 km from the Australia Zoo entrance and owned and operated by the Irwin family, the Lodge is purpose-built to enhance the full the Australia Zoo experience, with integrated wildlife habitats throughout the property and on-site dining at Warrior Restaurant & Bar.
Located in Beerwah just 0.4 km from the Australia Zoo entrance and owned and operated by the Irwin family, the Lodge is purpose-built to enhance the full the Australia Zoo experience, with integrated wildlife habitats throughout the property and on-site dining at Warrior Restaurant & Bar.
The Crocodile Hunter Lodge starts from $949 per night, although prices vary depending on the season, room type and availability. For the latest pricing and seasonal offers, check the current accommodation packages before booking.
The Crocodile Hunter Lodge is the only accommodation in Queensland that combines luxury eco-cabin stays with unlimited zoo entry, and a direct connection to the Irwin family legacy. It is not a hotel near an attraction, it is part of the Australia Zoo experience itself.
Unique features not found at any other Sunshine Coast property:
- Onsite roaming native wildlife including kangaroos, koalas, and emus
- Free daily breakfast
- Dining credit at Warrior Restaurant & Bar
- Owned and operated by the Irwin family
- Unlimited Australia Zoo entry with complementary shuttle transfers
- Private plunge pools and direct croc habitat views within select cabins
What's Included in Your Stay
Yes. Every stay at The Crocodile Hunter Lodge includes unlimited entry to Australia Zoo for the duration of your stay. This means you do not need to purchase separate Zoo admission tickets while you are a guest. Guests can visit as many times as they like across every day of their stay and also receive a Sneak Peek into the Australia Zoo Wildlife Hospital.
Yes, daily breakfast is included in all stays.
Yes, a dining credit is provided at check-in and can be applied toward your meal at Warrior Restaurant & Bar.
Yes, complimentary Wi-Fi is included in all cabins and throughout communal areas. Connection instructions are provided at reception on arrival.
Yes, free onsite parking is provided to all guests. Each cabin has one undercover car space, with additional parking available in front of the lodge. Vehicle height restrictions apply.
Yes, a complimentary shuttle service operates between the Lodge and Australia Zoo for all guests. An accessible and wheelchair-friendly shuttle is also available.
Pricing & Payment
Prices start from $949 per night and include a welcome gift on arrival, daily breakfast, unlimited Australia Zoo entry, a Sneak Peek at the Australia Zoo Wildlife Hospital, and a Warrior Restaurant & Bar dining credit. Exclusive packages are available throughout the year — check the website for current offers.
All major credit cards, debit cards, and cash in Australian Dollars are accepted. Bookings can be made via the website or by phone. Full payment is charged in Australian Dollars at the time of booking to secure the reservation.
No, Afterpay, Zip Pay, and other buy-now-pay-later payment services are not offered.
Booking, Confirmation & Changes
A confirmation email will be sent to the email address provided at booking. If no confirmation is received within 24 hours, check your spam or junk folder first. If it is still not found, contact the Reservations Team at reservations@thecrocodilehunterlodge.com.au or call (07) 5436 2300.
Confirmation emails can sometimes be filtered into spam or junk folders — check those first. If no confirmation has arrived within 24 hours of booking, contact the Reservations Team at reservations@thecrocodilehunterlodge.com.au or call (07) 5436 2300.
Yes. Booking date changes can be made up to 7 days before arrival at no penalty. Changes made within 7 days of arrival incur a change fee equivalent to the first night's accommodation. Contact the Reservations Team reservations@thecrocodilehunterlodge.com.au or call (07) 5436 2300. to make changes.
The cancellation policy is detailed in the Terms and Conditions, available on the website.
Check-In, Check-Out & During Your Stay
Check-in is available from 2:00pm to 10:00pm. Please advise reception in advance if check-in is required outside these hours.
Check-out is at 10:00am. Late check-out is available on request and subject to availability. Additional fees may apply if the property is not vacated by 10:00am unless otherwise arranged.
The Reservations Team is available from 8:00am to 5:00pm AEST for booking enquiries. The Front Desk is staffed 24 hours a day to assist guests.
A complimentary shuttle service runs directly between the Lodge and Australia Zoo for all guests. An accessible and wheelchair-friendly shuttle is also available.
For up-to-date forecasts, visit the Bureau of Meteorology's Sunshine Coast weather page. If the weather changes during a stay, the front desk has board games available, and all cabins are equipped with a smart TV, streaming services, and Crocodile Hunter content.
No, for the safety of our animals and guests, we prohibit the use of flying and throwing objects within the Zoo grounds. This includes drones, balloons, and kites.
Accessibility, Policies & Restrictions
Yes, a range of accessible facilities are provided including:
- Accessible two-bedroom Black Cockatoo and three-bedroom Emu family cabins (subject to availability)
- Portable lifts for access to the 25-metre infinity pool
- Accessible ramps and walkways throughout the property
- Accessible car parking
- Complimentary accessible and wheelchair-friendly shuttle between the Lodge and Australia Zoo
No, domestic pets including cats, dogs, and horses are not permitted. Registered Assistance, Service, and Guide Dogs are permitted with prior notice, contact the Front Desk on (07) 5436 2300. Refer to the Terms and Conditions for the full Pet Policy.
Yes, it is a completely smoke-free premises. There are no designated smoking areas on the property.
No, drones, balloons, kites, and other flying or throwing objects are prohibited within the grounds for the safety of animals and guests.